• Confirm whether the configuration of the receiving device meets requirements.

Computer:

Windows 10® or a newer version

Mac OS 10.10 or a newer version

The 7th-generation Intel® Core™ i5 processor or higher configuration

TV:

Android 5.0 or a newer version

Quad-core A53 processor, 2GB memory or higher configuration

• Check the performance of the receiving device, close other applications or re-start the system.

Note: We suggest pulling out the plug, turning off the TV and starting it again. Turning on and off the TV with a remote control just puts the TV into a standby mode rather than restart it.

• Ensure the distance between the two sharing devices is no more than 15 m.
• Please update the software for the two sharing devices to the latest version.