In-Room Options | Remote Access Options

CollabOS Guide > 3. Features > 3.6 How to Submit a Bug Report

If you encounter an issue with Logitech Rally Bar, Rally Bar Mini, RoomMate, Tap IP, or Tap Scheduler, you can send a bug report to Logitech Business support. Your report will help our team to quickly troubleshoot and resolve the issue.

Before you send a bug report, we recommend opening a ticket with prosupport.

In-Room Options

On-device Settings | Hardware Button | Sync App 

On-Device Settings

Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler

1. Open device settings and select About.
2. Tap on Report an issue.

Hardware Button

Supported devices: Rally Bar, Rally Bar Mini, RoomMate

1. Press the ↻ Reset button 3 times to automatically generate a bug report and send it to Logitech if an internet connection is present.

Sync App

Supported devices: Rally Bar, Rally Bar Mini

1. Connect Rally Bar or Rally Bar Mini to the room PC and open the Sync app (Download here)
2. Select the Rally Bar or Rally Bar Mini device
3. Click ⋮ menu icon and select Report an Issue.

Remote Access Options

Local Network Access | Sync Portal

Local Network Access

Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler

1. Activate and login to Local Network Access.
2. Navigate to About and click REPORT AN ISSUE.

Sync Portal

Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler

1. Log into Sync Portal.
2. Navigate to Inventory in the “Meeting Rooms” tab, and then select the appropriate device.
3. Click ⋮ menu icon and select Send bug report.

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