Access Network Settings | Wired Network | Wireless Network

CollabOS Guide > 2. Network Setup > 2.1 Network Configuration

The CollabOS network settings are designed to be flexible and adaptable to your network environment, with new capabilities being added in each release. This allows you to tailor CollabOS settings to best match your needs, ensuring that your device runs smoothly on your enterprise network.

Notes:

• This article applies to Rally Bar, Rally Bar Mini, RoomMate, Tap IP, and Tap Scheduler in appliance mode. In USB mode, use the Sync app on the connected room PC to configure the device.
• Logitech utilizes SSL handshakes that will not work for ping over 150ms. Furthermore, if your company or site utilizes SDWAN, please know we recommend routing your traffic to meet the above criteria.
• The device must have an Ethernet network (recommended) or Wi-Fi connection.
• Network configuration is available during device setup and in device settings.
• Static IP
• CollabOS devices are able to be configured with a static IPv4, IPv6 or Auto DHCP when connected to a wired or wireless network: http://tcp/IP
• If you experience issues with network configuration, we recommend opening a ticket with Prosupport.

Access Network Settings

Using on-device settings | Using Local Network Access

Using on-device settings

1. Go to Logitech settings.
2. Select Connectivity.
3. Choose a wired or wireless connection based on your setup.
4. Scroll down and select Reset network settings.

Using Local Network Access

1. Login to your Local Network Access portal.
2. Select Connectivity.

Wired Network

TCP/IP | DNS | Network Proxy

Notes:

• Check the connection to servers to see the Logitech server status. If the status is in red, try to use your network on other devices. If you can't get online using your other devices, there might be a network service outage.
• Reset your network settings. Go to Logitech settings > About > Reset > Reset Network Settings.
• Make sure your network firewall setup complies with the instructions found in 2.4 Firewall Settings - CollabOS Guide.

TCP/IP

TCP/IP setup can be initiated from the network settings interface during a new device setup or on-device settings.

1. Select Network > TCP/IP Configuration
2. From here, you can configure:

• Auto DHCP
• IP4
• IP6

DNS

DNS setup can be initiated from the network settings interface during new device setup or in device settings.

1. Select Network > DNS
2. From here, you can configure:

• DNS server 1
• DNS server 2

Network Proxy

1. Configure your system to use a proxy using one of the following methods:

• Automatic

• • Specify only the proxy credentials (if needed). Using DHCP, your system obtains a URL to automatically download a proxy auto-configuration (PAC) file.

• Semi-automatic

• • Specify the proxy credentials and URL for automatically downloading a PAC file.

• Manual

• • Specify the proxy address, port, and credentials. (This method lets you configure your system with only one proxy.)

2. Configure the device to use a proxy in one of the following ways:

• Automatic (PAC): Specify the proxy credentials and URL for automatically downloading a PAC file.
• Manual: Set up the proxy server address and port manually.

3. Select Manual Setup and fill the fields for the organization’s network until you get into the proxy configuration page.
4. Tap Proxy Configuration and select one of the following options:

• Auto (PAC)

• • For the auto (PAC) configuration, insert the required PAC Address. Username and password are optional.

• Manual

• • For the manual configuration, insert the required Server Address and Proxy Port. Username and password are optional.

5. The system will try to establish the connection and confirm if successful.

Wireless Network

Connect to Unlisted Network

Notes:

• Wireless connection will not work if the device already has an active wired connection. To use the Wi-Fi network, disconnect the wired connection and continue with the on-screen setup.
• Make sure that your router is on and you're within range.
• Make sure that Wi-Fi is on and you can see your network. If asked, enter your Wi-Fi password.
• Make sure your network firewall setup complies with the instructions found in 2.4 Firewall Settings - CollabOS Guide.

1. Go to Logitech settings.
2. Tap Connectivity.
3. Choose Wireless Connection. 
4. Scroll down and select Reset network settings.

5. Select Wireless on the network configuration page.

• Note: Wireless can’t be activated when an ethernet cable is connected to the device. Remove the cable to continue with selection.

Connect to Unlisted Network

1. Follow the steps to connect to an unlisted wireless network.
2. From the network configuration screen, select Unlisted Network.

3. Enter your wireless network name and continue with the setup.

Back to Top | Next Article: 2.2 CA Certificate & Time Servers (NTP)