Other Logitech Options Issues

Logitech Options Installation Issues

This section describes how to collect the log files for the following issues:

• Collect event logs for Logitech Mice and Keyboards
• To collect UI events from Logitech Options

Use the following steps to enable logging in the Logitech Options software:

1. 1. Launch Logitech Options.
   2. Press and hold the Ctrl + Shift buttons down and click on More / More Settings.

      

   3. In the More settings window, click Logging and then click ENABLE to enable logging.

      

   4. Reproduce the issue on the computer.
   5. Go back to Logitech Options software, and under More > Logging, click SAVE to save the logs.

      

      Log files are saved on Desktop in this format: LogitechOptionsLogs_date_time.zip

   6. Send the log file in the support ticket.

This section describes how to collect log files for the following installation issues:

Follow these instructions only if you have been instructed to do so by Logitech customer care

• Logitech Options has a black screen
• Logitech Options is stuck on scanning
• Logitech Options doesn’t allow you to enable or collect logs within the application  

1. Make sure the Logitech Options application is installed and running.
2. Download and then double-click LogiOptions_Enable_Logging.reg. This file enables log collection in Logitech Options. 
   NOTE: If you’re prompted for approval to run the application, click Run and then click Yes.

   

   

3. Restart your computer.
4. Download Debugview++.exe and open it.
5. Open Task Manager and click on Logi Options — right-click and then click on End Task. Also, perform End Task for Logi Options.exe and Logi OptionsMgr.exe (If available).
6. Launch Options software and perform the steps to replicate the error.
7. In DebugView++, save the log file — click File > Save Log.
   
8. Download the Logitech log tool (get_options_log.bat) and then double-click the file to run it. This should create a folder called “LogiOptionsLog_<Your Computer Name here>” on the desktop.
   NOTE: If you’re prompted for approval to run the application, click More info and then Run anyway.

   

9. Please send us the DebugView log file (from step 7) and the LogiOptionsLog folder (from step 8) so we can review them.