CollabOS 1.10+supports external audio devices. This feature allows the use of Rally Bar and Rally Bar Mini in a wider array of meeting room spaces. When enabled, the external audio device becomes the primary audio source, and the Rally Bar and Rally Bar Mini speaker and microphone are disabled.

Before activating this feature, please ensure that the third-party audio devices can handle the audio processing and work appropriately in the room setting.

To see a list of Logitech Verified Hardware, visit here.

Supported Devices:

• Rally Bar & Rally Bar Mini running CollabOS 1.10.340 or higher.

Supported Service Provider:

• Zoom Rooms appliance mode

Known Limitations

1. External Audio is not supported in Direct Guest Join meetings.
2. External Audio is not supported in BYOD.
3. Logitech advanced audio processing such as AI Noise Suppression is not applied to external audio sources.
4. RightSight 2 Speaker View is not available when External Audio is enabled.

1. Future, audio-based features may also not be available for devices utilizing External Audio.

5. Logitech Sight support is not available when External Audio is enabled.

Enabling External Audio on Device

To enable external audio on your device, follow these steps:

1. Go to Logitech CollabOS settings.
2. Select Display and Audio.
3. Click on Audio.
4. Turn on External Audio and confirm the activation prompt.

Note: Your device will reboot and the settings will be applied.

Enabling External Audio on Local Network Access

1. Log in to your Local Network Access portal.
2. Select Display and Audio.
3. Click on Audio.
4. Enable External Audio.

Note: Your device will reboot and the settings will be applied.

Frequently Asked Questions

1. Will Mute Sync and Volume Control work?

• Yes, we have verified that Mute Sync and Volume Control work for BiAmp, Shure, and Q-SYS devices. In some cases, it may be necessary to make changes in the DSP device settings/designer files.
• For other USB audio devices, these features will work, as long as they comply with the USB HID standard for audio control.

2. Why am I seeing "This room is not available"?

• If you see the message "This room is not available," it could be because the built-in microphone and speaker are selected as the default for Zoom Room through Zoom settings or ZDM. Enabling External Audio will disable the built-in microphone and speaker and reboot the device. If Zoom's preferred devices are not present, the message "This room is not available" will appear.

3. Why is audio processing unavailable on Rally Bar / Rally Bar Mini when external audio is enabled?

• If you are using Rally Bar or Rally Bar Mini and external audio is enabled, audio processing will no longer be available. This is because the connected third-party audio devices should handle audio processing, such as echo cancellation and reverb. The internal microphone and speakers will be disabled when external audio is enabled.