From CollabOS 1.10 onwards Rally Bar and Rally Bar Mini support using an external audio device as the alternative audio source. This feature expands the use of Rally Bar and Rally Bar Mini in a wider segment of meeting room spaces than was previously possible.

When enabled, the external audio device becomes the primary audio source, and the Rally Bar and Rally Bar Mini speaker and microphone are disabled. Before activating this feature, please ensure that the third-party audio devices can handle the audio processing and work appropriately in the room setting.

To see a list of Logitech Verified Audio Hardware visit here.

Supported Devices:

• Rally Bar & Rally Bar Mini running CollabOS 1.10.355 or higher.

Supported Service Provider:

• Zoom Rooms appliance mode - CollabOS 1.10.355 or higher
• Microsoft Teams Rooms on Android - CollabOS 1.11.248 or higher

Known Limitations

• Zoom Rooms appliance mode
  
  1. Logitech advanced audio processing such as AI Noise Suppression is not applied to external audio sources.
  2. RightSight 2 Speaker View is not available when External Audio is enabled.
  3. Logitech Sight support is not available when External Audio is enabled.
• External Audio is not supported in BYOD mode

Enabling External Audio on Device

To enable external audio on your device, follow these steps:

1. Go to Logitech CollabOS settings.
2. Select Display and Audio.
3. Click on Audio.
4. Turn on External Audio and confirm the activation prompt.

Note: Your device will reboot and the settings will be applied.

Enabling External Audio on Local Network Access

1. Log in to your Local Network Access portal.
2. Select Display and Audio.
3. Click on Audio.
4. Enable External Audio.

Note: Your device will reboot and the settings will be applied.

Frequently Asked Questions

1. Will Mute Sync and Volume Control work?

• Yes, we have verified that Mute Sync and Volume Control work for BiAmp, Shure, and Q-SYS devices. In some cases, it may be necessary to make changes in the DSP device settings/designer files.
• For other USB audio devices, these features will work, as long as they comply with the USB HID standard for audio control.

2. Why am I seeing "This room is not available"?

• If you see the message "This room is not available," it could be because the built-in microphone and speaker are selected as the default for Zoom Room through Zoom settings or ZDM. Enabling External Audio will disable the built-in microphone and speaker and reboot the device. If Zoom's preferred devices are not present, the message "This room is not available" will appear.

3. Why is audio processing unavailable on Rally Bar / Rally Bar Mini when external audio is enabled?

• If you are using Rally Bar or Rally Bar Mini and external audio is enabled, audio processing will no longer be available. This is because the connected third-party audio devices should handle audio processing, such as echo cancellation and reverb. The internal microphone and speakers will be disabled when external audio is enabled.

Logitech Verified Audio Hardware

We partner with manufacturers of 3rd party devices that connect to Logitech appliances to ensure those devices function properly. These are designated as Verified Hardware.  However, other hardware connected to the Verified Hardware (such as microphones connected to DSPs) are not tested.