Major CollabOS Releases | Minor CollabOS Releases | Additional things to note

CollabOS Guide > 1. Getting Started > 1.9 Staggered Rollout for Software Updates

Logitech CollabOS devices undergo frequent updates, introducing major new features and enhancements. Over time, these updates fundamentally transform the capabilities of a CollabOS device. We employ various quality validation processes, methodologies, and rigorous testing protocols to ensure reliability while frequently adding new functionalities.

CollabOS 1.12 introduced a staggered rollout process for CollabOS software updates. This approach is an industry best practice used to ensure a smooth rollout across a global footprint of devices. The following is an outline of this CollabOS software rollout process.

Please note: The timing and cadence of each rollout phase may vary based on the telemetry and feedback we receive. We'll likely adjust these parameters after each release.

Major CollabOS releases

• (1st business day) Once a major CollabOS update is promoted to production from the public beta channel, it will be available to a random 10% of the device's Sync install base.
• (3rd business day) Pending validation results, we will expand access to a random 25% of the device's Sync install base.
• (5th business day) Pending validation results, we will expand access to a random 60% of the device's Sync install base.
• (7th business day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices.

Minor CollabOS releases

• (1st day) Once a minor CollabOS update is promoted to production from the public beta channel, it will be available to a random 25% of the device's Sync install base.
• (3rd day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices.

Additional things to note:

• The U.S. calendar determines business days.
• During the staggered rollout period, each Sync organization will be limited to 20 rooms receiving the update.
• The cadence and sequence above is a general outline that will adapt as needed.
• In cases of an urgent issue (’hot fix’), we may either shorten or bypass this process altogether.
• If we detect an anomaly during a rollout, we will either pause or retract the build. Release notes will be updated to reflect the release's status.
• During the staggered rollout phase, updates will only be available to devices provisioned to Sync. This allows us to ensure we’re distributing the update to a specific number of devices and configurations.
• Devices not provisioned to Sync will receive updates only after the release exits the staggered rollout phase. This includes updates viewed through device Settings and the Sync desktop app.
• CollabOS updates will be submitted to management platforms like Teams Admin Center or ZDM once the full rollout has commenced.
• The staggered rollout process does not apply to partner app updates unless there is a minimum CollabOS requirement.
• The public beta channel does not follow a staggered rollout process. Any CollabOS update posted to this channel will be immediately available to all CollabOS devices.
• If a device is assigned to a custom channel and set to a software release currently undergoing a staggered rollout, the device's ability to receive an update remains unaffected.

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