If you're having audio issues with your headset, try the following:

• Make sure your headset is selected as the audio-output device for your computer (see your computer's documentation for help).

• Ensure that your headset is selected as the audio-output device for your chat or music application.

• Adjust the volume on your headset, computer, and chat or music application.

• Verify that the audio isn't set to "Mute" in your operating system's audio settings and chat or music application.

• Try connecting your headset to a different USB port on your computer.

• Connect your headset directly to a USB port on your computer, and not to a USB hub or extension.