If you have plugged Screen Share into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup:Are all cables and connections plugged in tightly?
• Try a different USB port:Sometimes a USB port on the host computer running the video conferencing software may have an issue
• Try a different computer:Does the Screen Share work fine on another system?
• If Screen Share is connected through a USB hub or extender, try plugging directly into USB port:Some external hubs or extenders may not have adequate power or specifications to support Screen Share.
• For Windows, open Device Manager to check that the Windows driver is properly installed
  • Device Manager in the Windows Operating Systems
  • You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon
  • Open “Camera” and confirm if Logitech Screen Share is listed.If not listed:
    • Try a different USB port
    • Check if Windows Update is enabled.
      • Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.
      • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field.Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.(note:  add images here)
    • If Logitech Screen Share is listed with or without a yellow exclamation point, please then try the following to make sure the latest updated driver is inatalled:
      • In Device Manager, right-click on Screen Share device, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Search automatically for updated driver software
      • Select the Logitech Screen Share driver that is listed

 

• For macOS:
• Select the apple icon at the top left of the screen.
• Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.
• In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech Screen Share.”
• You may see Logitech Camera instead of Screen Share as the video device. In order to select Screen Share as your video device, select Logitech Camera. Unlike on a Windows computer, the webcam is labeled by the manufacturer name instead of the specific device name available within the USB descriptor.

 
If you have taken all these steps and still have an issue, you may have a faulty device.  If you have another Screen Share and can try it on the same computer, we recommend trying that first, and if the problem persists, please contact technical support.