If your computer doesn't recognize your ConferenceCam, the problem is usually the connection.

Check the following connections to make sure they're secure:

• AC power connection

• USB-cable connection between the camera and your computer

• Check that the camera is connected securely to the base. (If you're using the eye-level stand, make sure it's connected too.)

Also, try the following:

• Unplug the ConferenceCam from its current USB port and then reconnect it. (Be sure to give the ConferenceCam a few minutes to finish enumerating.)

• Move the ConferenceCam connection to a different USB port on your computer.

NOTE: Make sure your operating system supports UVC.