If you have plugged BRIO into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup: Are all cables and connections plugged in tightly?
• Try a different USB port: Sometimes a USB port on the host computer running the video conferencing software may have an issue
• Try a different computer: Does the BRIO work fine on another system?
• If BRIO is connected through a USB hub or extender, try plugging directly into USB port: Some external hubs or extenders may not have adequate power or specifications to support BRIO.
• For Windows, open Device Manager to check that the Windows driver is properly installed
  • Device Manager in the Windows Operating Systems allows users to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue
  • You can access Device Manager by selecting the Windows Start icon, then typing “Device Manager” in the search bar to the right of the start icon.
  • Open “Imaging Devices” and confirm if Logitech BRIO is listed. If not listed:
    • Try a different USB port
    • Check if Windows Update is enabled.
      • Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.
      • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.
    • If Logitech BRIO is listed but has a yellow exclamation point, then try the following:
      • In Device Manager, right-click on BRIO/UNKNOWN device with the yellow exclamation icon, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Let me pick from a list of available drivers on my computer.
      • Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech BRIO), from the list.
      • Click Next.
      • NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
    • If Logitech BRIO is listed without a yellow exclamation point, please try the following to make sure the latest updated driver is installed:
      • In Device Manager, right-click on BRIO device, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Search automatically for updated driver software
      • Select the Logitech BRIO driver that is listed
• For macOS:
  • Select the apple icon at the top left of the screen.
  • Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.
  • In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech BRIO.”
  • On older Mac versions, you may see “Logitech Camera” instead of “BRIO” as the video device. In order to select BRIO as your video device, select Logitech Camera.

 
If you have taken all these steps and still have an issue, you may have a faulty device or cable. 
If you have another BRIO and can try the cable (s) from that device, we recommend trying that first, and if the problem persists, please contact technical support.