If you have plugged H820e into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup:Are all cables and connections plugged in tightly?
• Try a different USB port:Sometimes a USB port on the host computer running the video conferencing software may have an issue
• Try a different computer:Does the H820e work fine on another system?
• If H820e is connected through a USB hub or extender, try plugging directly into USB port:Some external hubs or extenders may not have adequate power or specifications to support H820e.
• For Windows, open Device Manager to check that the Windows driver is properly installed
  • Device Manager in the Windows Operating Systems
  • You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon
  • Open “Sound, video and game controllers” and confirm if Logitech H820e is listed.If not listed:
    • Try a different USB port
    • Check if Windows Update is enabled.
      • Windows Update is a Microsoft Service which automatically downloads and installs updates over the internet to the operating system.
      • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field.Windows Update settings is controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.(note:  add images here)
    • If Logitech H820e is listed with or without a yellow exclamation point, please then try the following to make sure the latest updated driver is installed:
      • In Device Manager, right-click on H820e device, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Search automatically for updated driver software
      • Select the Logitech H820e driver that is listed

 

• For macOS:
• Select the apple icon at the top left of the screen.
• Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.
• In the System Report, if the headset is properly recognized, it will be listed under “Audio” as “Logitech H820e.”
• You may see Logitech Headset instead of H820e as the audio device. In order to select H820e as your audio device, select Logitech Headset. Unlike on a Windows computer, the webcam is labeled by the manufacturer name instead of the specific device name available within the USB descriptor.

 
If you have taken all these steps and still have an issue, you may have a faulty device or cable.  If you have another H820e and can try that device, we recommend trying that first, and if the problem persists, please contact technical support.