Audio quality can be impacted by several factors including network performance, system, application, or the device itself. To ensure that the H820e is working properly, please follow these easy steps:
Some additional advanced steps:
- First of all, please make sure the conferencing application has H820e selected for both the mics and speakerphone.
- Follow the steps under H820e Basic Troubleshooting and verify that the correct driver is listed in Device Manager under “Audio inputs and outputs” and “Sound, video and game controllers” sections (Hyperlink to that section)
- Verify that the network or conferencing service is not the cause of the audio quality issues, by trying a local audio recording application like Windows 10 Voice Recorder and checking the audio quality of the microphone locally
- Then try playing a local audio file through the H820e and verify the speaker sounds good.
- Ensure the volume level is optimal; adjusting may even correct the issue
- Try a different application:Try another conferencing or audio application.Many applications even have a test mode to playback audio for testing purposes.
- Headset must be paired with base. Ensure base icon is solid white.
- If the headset becomes unpaired to the base, or if you’re pairing a new headset to the base follow these steps: 1. Place the headset in the base. 2. After 5 seconds you will hear a tone played through the headset speaker that signals pairing has started. – The headset icon will flash indicating pairing is taking place. The icon will be solid white when paired. – If after 5 seconds you do not hear the tone and the icon does not flash, remove and redock the headset.
- If you have several H820e headsets in close proximity you may experience poor audio quality which will be improved by switching the headset to narrow band mode. Dock the
headset in the base. Move the switch to N for narrow band. Wait a few seconds until you hear a tone to indicate the setting has been updated.
Some additional advanced steps:
- You can try adjusting the mic gain lower or higher by following these steps:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- The system tray (or "systray") is a section of the taskbars in the Microsoft Windows desktop user interface that is used to display the clock and the icons of certain programs so that a user is continually reminded that they are there and can easily click one of them.In Windows 10, it looks like this:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- Once you’ve opened “Recording Devices,” right click on the H820e microphone and select “Properties” and then “Levels”
- Lastly, adjust the Mic array slider higher and lower to reset the gain
- For Mac, (Placeholder)
- Enable/disable processing:Sometimes the audio processing in the conferencing application can interfere with headset performance.If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference
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