Video “not looking the way I expect” can mean many things.  Are the colors not right?  Is the video breaking up?  Is there noise? 
 
The most likely cause of poor video quality can be due to one or more of the following

• Video calling application — Refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.

• USB Bandwidth — Too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.

• CPU utilization — Too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.

• Network bandwidth — Not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality.

Here are some simple steps to ensure the camera is working as it should:

• First verify that the network or video conferencing service is not the cause of the video quality issues, by trying a local video application like Windows 10 Camera Application and checking the video quality locally.
• Please ensure that the video is streaming through your C925e camera, and not another camera such as your laptop camera or another attached camera.
• Follow the steps under C925e Basic Troubleshooting 
• Try another video conferencing application, for example Skype, Skype for Business, Zoom, Google Hangouts, Facetime, or others.
• Make sure no other network or CPU intensive applications are running. A good test is to run your video application immediately after a reboot of the computer without any other applications running.

If the video still does not appear correctly, please contact technical support.