What is "Jumpstart"?

Jumpstart is a service that provides expert support for the initial setup, configuration, and integration of Logitech Tap with Microsoft Team Rooms. The benefits will be available to you for 90 days after purchase to ensure proper setup and also help you and your team in the early stages of use. Jumpstart is available for the Tap-Microsoft bundle.

Please note that JumpStart services are delivered in English. You can expect a response within one business day. After 90 days, we will continue to support you with our standard services during business hours.

Jumpstart is subject to these terms of service.

To access JumpStart support: 

1. Visit www.logitech.com/jumpstart 

2. Complete the support request form, including Tap Serial Number (S/N on box or product) and a description of the issue. 

Frequently Asked Questions

What is the default password to access settings and admin accounts?

The default password is: sfb

Where can I obtain detailed information for planning, deploying, and managing my Teams Rooms?

Visit Microsoft’s TechNet resources: https://docs.microsoft.com/MicrosoftTeams/rooms

Why do Microsoft Teams Rooms solutions require updates out of the box?

Teams Rooms are built on applications, OS, and firmware that gets regularly updated. Before first use, be sure to check for updates and apply them for the best experience and performance.

Am I eligible to use Jumpstart?

If you purchased the Tap-Microsoft bundle you are eligible for the Jumpstart service. Unfortunately, other bundles such as the Google or Zoom bundles or if you purchased a standalone Tap, will not be eligible for the service. 

How do I get help?

To get help, enter your product serial number or unique confirmation code into the online form at www.logitech.com/Jumpstart along with some information about you, your company, and a short description of your inquiry. Once the form is submitted, an initial response will be provided within one business day or less by customer service agents who will work with you towards a resolution.

What response times can I expect from Jumpstart?

The service is intended to address initial setup issues during installation and getting you up and running. A first response will be provided within one business day or less.

What does Jumpstart cover?

Jumpstart provides the support you need to get up and running as quickly as possible. That includes setup and troubleshooting support for the following products in your bundle:

• Teams on Windows rooms bundled with Logitech Tap
• Certified PC OEMs’ setup and troubleshooting
• Cables and accessories attached to both products (except for other Logitech products purchased with the SmartDock)

While Jumpstart will do its best to assist you with most of your setup and troubleshooting needs, it may not be able to resolve all issues concerning internal networking, cabling, or incompatible Microsoft components or software. 

Need help with a Logitech product? Reach out to us here.

 
Why is Logitech offering Jumpstart?

Logitech designs product experiences with ease of setup in mind. The Tap-Microsoft bundle is unique. It is a bundle of compatible products of multiple vendors, namely Microsoft and Logitech as partners. In order to provide a quick setup time and to provide a one-stop service for all products in the bundle, we are offering Jumpstart to make sure you start the experience right away with ease and without the hassle of finding the right resource.

Can I reinstate my service?

The service is intended to address setup issues during the installation of the system and get the customer up and running. After the service is provided, we do provide a call or email service for support during the warranty period. If for some reason you would like to reinstate the service, please contact us and we'll discuss options with you.

What other Services are available to me?

After 90 days, we will continue to support you with our standard services during business hours. 

To get the most out of your investment, we recommend our premium service plan Logitech Select:

• Optimize uptime with global, 24/7 professional support
• Ensure business continuity with extended product replacement benefits for up to 5 years 
• Insights and analytics on device and meeting room usage 
• Streamline IT management with automated alerts through ServiceNow integration

Learn more about how Logitech Select can help your business: logitech.com/select