What is "JumpStart"?
All Logitech Tap bundles featuring a small form-factor PC include Logitech JumpStart. JumpStart is a support service that helps customers deploy their Microsoft Teams Rooms solution. JumpStart is available for 90 days from the date of purchase and provides access to configuration and support resources to assist with system, software, and security configuration.
JumpStart is subject to these terms of service.
Am I eligible to use Jumpstart?
If you purchased the Tap-Microsoft bundle you are eligible for the JumpStart service. Unfortunately, other bundles such as the Google or Zoom bundles or if you purchased a standalone Tap, will not be eligible for the service.
How do I get help?
To get help, enter your product serial number or unique confirmation code into the online form at www.logitech.com/Jumpstart along with some information about you, your company and a short description about your inquiry. Once the form is submitted, an initial response will be provided within one business day or less by customer service agents who will work with you towards a resolution.
What response times can I expect from Jumpstart?
The service is intended to address initial setup issues during installation and getting you up and running. A first response will be provided within one business day or less. After the service is provided, JumpStart will provide phone and email support during the warranty period and you can expect the same response times (within one business day).
What does JumpStart cover?
JumpStart provides the support you need to get up and running as quickly as possible. That includes setup and troubleshooting support for the following products in your bundle:
- Logitech Tap-Microsoft Bundle
- Small form-factor PC setup and troubleshooting
- Cables and accessories attached to both products
While JumpStart will do their best to assist you with most of your setup and troubleshooting needs, they may not be able to resolve all issues concerning internal networking, cabling or incompatible Microsoft components or software.
Need help with a Logitech product? Reach out to us here.
Why is Logitech offering JumpStart?
Logitech designs product experiences with ease of setup in mind. The Tap-Microsoft bundle is unique -- it is a bundle of compatible products of multiple vendors, namely Microsoft and Logitech as partners. In order to provide a quick setup time and to provide a one-stop service for all products in the bundle, we are offering JumpStart to make sure you start the experience right away -- with ease and without the hassle of finding the right resource.
Can I reinstate my service?
The service is intended to address setup issues during the installation of the system and get the customer up and running. After the service is provided, we do provide a call or email service for support during the warranty period. If for some reason you would like to reinstate the service, please contact us and we'll discuss options with you.