To get better quality images using the BCC950 ConferenceCam:

• Connect your camera directly to a USB port or your computer — don't use a hub or docking station.

• Make sure your USB 2.0 port is working at a high speed. See answer 360023248334 for help.

• Check that your system meets the recommended Dual Core CPU requirements.

• Avoid multi-tasking while capturing video, as this requires a lot of CPU usage.

• Improve the lighting conditions in the room.

To get better image quality when chatting over the internet:

• Make sure you've met all of the requirements listed above.

• Check your internet connection speed (www.speakeasy.net/speedtest). You need at least 384kps for uploading and one megabit for downloading.

  NOTE: Your internet speed may not be what your internet provider says it is, or you may be using the internet during a period of heavy traffic.