If you're having trouble getting HD quality video with your conference cam, the problem is most likely with your video-calling client software or the environment in which you're using your conference cam. Please refer to your video client's documentation for recommendations about optimal HD quality.

Also, check the following:

• USB bandwidth — (ex. using many active USB devices at the same time)
• CPU utilization — (ex. file transfers, streaming, checking email, antivirus scanning)
• Network bandwidth — you should have around 3 Mbps download
• Both sides of the call need to meet standard HD parameters