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I’m not getting video with BRIO and Skype for Business on laptops with integrated Windows Hello camera

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Please contact your local reseller or salesperson for details on spare part availability.

If you are not seeing video with BRIO and Skype for Business on a laptop with an integrated camera that supports Windows Hello, please try the following short-term fix until a planned Skype for Business software update is available to fix this issue:
  1. In Device Manager, click the arrow next to Sound, video and game controllers to expand it.
  2. Right-click on the listing for the camera (example: Intel(R)AVStream Camera…)
  3. Select Disable.
You should now be able to see video on Skype for Business.
 

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