Coverage and Purchase
Q: How can I purchase an extended warranty?
A: Currently Logitech extended warranty is only available in the United States and only for select products at the time of purchase (extended warranty is not available for purchases made through Logitech.com at this time). Please contact your reseller to see if an extended warranty is available for your purchase.
Q: When will the extended warranty be available for more locations or products?
A: We do plan on expanding availability to new products and locations in the future, but do not have more details available at this time.
Q: In the future, will I be able to purchase an extended warranty for my current products?
A: Unfortunately, the extended warranty is only offered at the time of purchase of the product.
Q: If I purchase an extended warranty in one country and then use the product in another, am I still covered by the extended warranty?
A: Yes, you may still file a claim if you purchased a valid Logitech extended warranty in one country but are using it in another country. However, please note that Logitech can only guarantee parts availability and shipping coverage for countries the extended warranty is sold in. If Logitech is unable to issue a replacement shipment to the country you’re filing the claim from, the user will be responsible for finding an alternate location to ship to and transferring the replacement to the appropriate location.
Q: What does my extended warranty cover?
A: The warranty extension provides an additional one year of warranty coverage after Logitech’s standard warranty expires, starting immediately after the expiration of the standard warranty. Logitech’s standard warranty policy can be found here, and specific warranty length for each product can be found by selecting your product on our Business Support website and clicking on the Warranty section.
Q: If I’m issued a replacement part under extended warranty, how long is the warranty on?
A replacement hardware product will be warranted for the remainder of the warranty period or thirty (30) days, whichever is longer.
Q: Can additional years of coverage be purchased after the original extended warranty expires?
A: No, unfortunately, we do not offer warranty extensions under these circumstances.
Q: What are the terms of service for the extended warranty?
A: Please visit www.logitech.com/vc-extended-warranty-terms for full terms and conditions.
Extended Warranty Use
Q: When does my extended warranty coverage start and end?
A: Logitech’s Extended Warranty coverage begins immediately upon the expiration of Logitech’s standard warranty period (two years from the date of purchase) and ends one year after that.
Q: How do I request support for a product under the extended warranty?
A: All technical support and warranty claims should be filed with Logitech Business Support, with our JumpStart service for Microsoft Teams Rooms within 90 days of purchase via Logitech.com/jumpstart, and with our standard support for all other scenarios (click here to contact us). Please note: this applies even if the Logitech hardware is still under the standard warranty.
Q: Do I still contact Logitech for non-Logitech hardware in the bundle?
A: Yes, we recommend contacting Logitech even for components such as the computer. Logitech will best be able to troubleshoot the whole system and will have handoff processes with the PC manufacturers if it is deemed a PC-related issue we’re unable to resolve.
Q: Why am I requested to contact Logitech?
A: Replacements before and during the extended warranty period need to be made with Logitech so we can ensure coverage is extended to the replacement product. If products are replaced outside of Logitech’s replacement process, we will not be able to extend warranty coverage to the new device.
Q: Can I also contact my reseller directly for a product under the extended warranty?
A: Please submit your request directly to Logitech or ask your reseller to place their request with Logitech on your behalf. If Logitech is not contacted for replacements of products covered by extended warranty we will not be able to extend coverage to devices replaced by a third party.
Q: Can a reseller or integrator submit a request for extended warranty service on behalf of his customer?
A: Yes, resellers or third-party integrators may submit requests for technical support or warranty claims on behalf of the customer, but please note that no matter who submits the claim, Logitech technical support will require troubleshooting and/or failure validation before issuing a replacement. Additionally, Logitech technical support may ask to verify the company who purchased the extended warranty.