First, put both earbuds in the charging case and make sure both of them are charging. Then take them out and test if they work properly. If either one of the earbuds is still not working, please follow these steps to reset Zone True Wireless:

1. Put both earbuds to the charging case and wait for five seconds.
2. After five seconds, take them out of the charging case and check if you are connected to both earbuds.
3. If one of the earbuds is still not working, put Zone True Wireless back and charge for fifteen minutes by connecting the charging case to USB power.
4. After fifteen minutes, take Zone True Wireless out of the charging case and check if you are connected to both earbuds.
5. If this still doesn’t resolve the issue, put Zone True Wireless back in the case and unpair the Bluetooth device.
6. Pair your Zone True Wireless once again with your device and check if you are connected to both earbuds.
7. If this still doesn’t resolve the issue, try factory reset.

If you’re still experiencing connection issues, please contact our Support.