If you have connected your Logi Bolt compatible keyboard and/or mouse using the included Logi Bolt receiver and experience issues, here are some troubleshooting suggestions:

NOTE: If you are experiencing issues using Bluetooth together with your Logi Bolt compatible keyboard and/or mouse, please check here for more help.

Symptoms:

• Connection drops
• Device doesn’t wake up computer after sleep
• Device is laggy
• Delay when using the device
• Device cannot be connected at all

Likely Causes:

• Low battery level
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch
  NOTE: Your receiver must be plugged directly into your computer.
• Using your wireless keyboard on metal surfaces
• Radiofrequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on
• Windows USB port power settings
• Potential hardware issue (device, batteries, or receiver)

Troubleshooting Logi Bolt devices

• Verify the Logi Bolt receiver is connected directly to the computer and not to a dock, hub, extender, switch, or something similar.
• Move the Logi Bolt keyboard or mouse closer to the Logi Bolt receiver.
• If your Logi Bolt receiver is in the back of your computer, it may help to relocate the Logi Bolt receiver to a front port.
• Keep other electrical wireless devices, such as phones or wireless access points, away from the Bolt receiver to avoid interference.
• Unpair/repair on Windows using the steps found here.
• Unpair/repair on macOS using the steps found here.
• Update the firmware for your device if available.
• Windows only — check if there are any Windows updates running in the background that may cause the delay.
• Mac only — check if there are any background updates that may cause the delay.
• Try on a different computer.

Bluetooth devices
You can find troubleshooting steps for issues with your Logitech Bluetooth device here.