Microsoft ended support for Windows 7 on January 14, 2020. While your device may still be compatible with Windows 7, we no longer provide technical support to products running on Windows 7. We recommend you upgrade your machine to Windows 8 or above to receive technical support.

You may also refer to Microsoft’s information page regarding the end of support for Windows 7: https://www.microsoft.com/windows/windows-7-end-of-life-support-information