The following guide is for assisting users with Sync app/Sync Portal administration. The links below will take you to each article topic and instructions. For additional information and answers to frequently asked questions, click here: Specifications - Logitech Sync.
Contents
1. Getting Started
Requirements | Create Sync Tenant
Create a new tenant and check the requirements to use Sync.
Windows | Mac | CollabOS | Bulk Provisioning
Register your Sync compatible devices in the Sync tenant.
2. Meetings Rooms
Bulk Device Management | Bluetooth Settings
The Meeting Rooms Dashboard is an aggregate overview of all rooms/hardware.
The Issues menu provides reports of all detected issues for the group selected by the user.
Groups | RightSight | Manage Inventory
See which devices are used in your rooms by all groups, individual groups, or subgroups.
Enable Insights | Insights Overview
Insights provide more useful information about your rooms like occupancy, meeting usage, and other info.
From Inventory | From the room level
Tags provide a flexible and powerful way to enhance your rooms' searchability, organization and filtering. With custom tags, you can provide more context for each room, making locating and managing them easier
3. Personal Devices
Firmware Updates
This Dashboard is the place to get reports, check issues and inventory, and manage your personal devices.
The Personal Devices Inventory shows your devices by group or subgroup.
3.3 Managing & Monitoring Personal Devices
Getting Started | Features and Functionality | FAQs
Information on managing personal work devices with Logi Tune and Sync.
4. System Settings
User Types | Add a User | Edit Settings | Download Data | Delete
Create, edit and manage user accounts in Sync.
Provisioning Packages | Personal Devices | Tutorials
Configure Bulk Provisioning for your devices.
Service Now
Trigger email notifications by event.
Single Sign-On
The Account menu is for checking the Sync Tenant information.
Getting Started | Add Rooms to Channel
Use update channels to lock your deployment versions and test new versions of CollabOS.