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The headsets say they are connected but no one is able to hear me (PC Win 10 with Bluetooth)

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Please contact your local reseller or salesperson for details on spare part availability.

There is a known issue with Bluetooth Profiles when using PC Windows 10.  Windows 10, version 21H2 is available for users with select devices running Windows 10, versions 2004 and higher who manually seek to “Check for updates” via Windows Update (link). Please upgrade your Windows to 21H2, reboot your PC and check if this issue occurs again.

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