Sync Admin Guide > 2. Meeting Rooms > 2.2 Issues

The Issues menu provides reports of all detected issues for the group selected by the user.

1. Open the following link: https://sync.logitech.com/login and enter admin email and password to login.
2. Go to MEETING ROOMS.
3. Click on Issues.

4. On the new screen you will see the following:

5. Select the group that you want to review.

6. If you want to check the details of a Room issue, click on the room and a new window will appear.

7. Here you will see the chronological Room activity.

8. You can use these options to filter the results:

9. If you want to check the firmware updates return to Meeting Rooms > Issues > Select the group.
10. In the second group, you will see a list of devices. Select the device that you want to update.

11. In the next screen you will see the list of rooms which are using the selected device.
12. Click on the room name that you want to update.

13. Click on Update to push it.

14. If you want to make multiple firmware updates go to Meeting Rooms > Issues > Select the group or subgroup > Select device.

15. Check the rooms that you want to start the firmware update on.

16. After selecting the Rooms, click on the “Update Devices” option.

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