If you encounter an issue with Logitech Rally Bar, Rally Bar Mini, RoomMate, Tap IP, or Tap Scheduler, you can send a bug report to Logitech Business support. Your report will help our team to quickly troubleshoot and resolve the issue.

Before you send a bug report, we recommend opening a ticket with Prosupport 

1. How to submit a bug report using in-room options
   1. Use in-room device settings
   2. Press the hardware button on the device
   3. Use the Sync app 
2. How to submit a bug report using remote access options
   1. Use Local Network Access from a web browser
   2. Use the Sync Portal

How to submit a bug report using In-room Options

1. Report an issue using in-room CollabOS device settings

   Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler

   1. Open device settings and select “About.”
   2. Tap on “Report an Issue.”
      

2. Report an issue using the device hardware button

   Supported devices: Rally Bar, Rally Bar Mini, RoomMate

   1. Press the Reset button [↻] 3 times to automatically generate a bug report and send it to Logitech if an internet connection is present.
      

3. Report an issue using the Sync app

   Supported devices: Rally Bar, Rally Bar Mini
   
   1. Connect Rally Bar or Rally Bar Mini to the room PC and open the Sync app (Download here).
   2. Select the Rally Bar or Rally Bar Mini device.
   3. Click [⋮] menu icon and select “Report an Issue.”
      

How to submit a bug report using Remote Access Options

1. Report an issue using Local Network Access

   Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler

   1. Activate and log in to Local Network Access.
   2. Navigate to “About” and click “Report an Issue.”
      

2. Report an issue using the Sync portal 

   Supported devices: Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap Scheduler
   1. Log into Sync Portal.
      Navigate to “Inventory" in the “Meeting Rooms” tab, and then select the appropriate device.
      Click [⋮] menu icon and select “Report an issue.”