Click here for a list of products supported by Logi Tune.

If your product, or wireless USB receiver, is plugged into a USB port and after a few minutes the device is not recognized by the system or does not show up in your applications (ex. Zoom, MS Teams, Google Meet), try the following to check if the problem is is a connection issue rather than a problem with your hardware:

• Check your setup — are all cables and connections plugged in tightly?
• If your product is connected through a USB hub or extender, try plugging directly into the USB port — some external hubs or extenders may not have adequate power or specifications to support Logitech headsets and webcams.
• Try a different computer — does your product work fine on another system? If so, try the below troubleshooting steps for Windows and macOS:

For Windows:

You can use Device Manager in Windows to view and control the hardware attached to the computer. When a piece of hardware is not working, it may not be listed or may show a yellow exclamation point next to the identified hardware to indicate there is an issue.

1. Open Device Manager by selecting the Windows Start icon, then typing “Device Manager” in the search bar to the right of the start icon.
2. Open Imaging Devices and confirm if your Logitech product is listed. If it's not listed:
   • Try a different USB port
   • Check if Windows Update is enabled:
     Windows Update is a Microsoft service that automatically downloads and installs updates over the internet to the operating system. You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department.
3. If your product is listed but has a yellow exclamation point, then try the following:
   • In Device Manager, right-click on your Logitech product with the yellow exclamation icon, and select Update Driver.
   • In the Update dialog, select Update Driver.
   • Select Let me pick from a list of available drivers on my computer.
   • Check Show compatible hardware (if not checked), then select USB Video Device (not your Logitech product), from the list.
   • Click Next.
     NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
4. If your product is listed without a yellow exclamation point, try the following to make sure the latest updated driver is installed:
   • In Device Manager, right-click on your Logitech product, and select Update Driver.
   • In the Update dialog, select Update Driver.
   • Select Search automatically for updated driver software.
   • Select the Logitech product driver that is listed.

For macOS:

1. Select the Apple icon at the top left of the screen.
2. Select About this Mac in the drop-down menu, and then System Report in the pop-up box.
3. In the System Report, if the product is properly recognized, it will be listed under Logitech Camera as the product name.
4. On older Mac versions, you may see Logitech Camera instead of your product's name as the video device. In order to select your Logitech product as your video device, select Logitech Camera.

If you are using one of the above listed products and are still having an issue, please contact our business support team using the Contact Us link to the left or report the issue within the Logi Tune app by selecting Share Feedback from the