Audio quality can be impacted by several factors including network performance, system, application, or the device itself. To ensure that the H570e is working properly, please follow these easy steps:
Some additional advanced steps:
- First of all, please make sure the conferencing application has H570e selected for both the mics and speakerphone.
- Follow the steps under H570e Basic Troubleshooting and verify that the correct driver is listed in Device Manager under “Audio inputs and outputs” and “Sound, video and game controllers” sections (Hyperlink to that section)
- Verify that the network or conferencing service is not the cause of the audio quality issues, by trying a local audio recording application like Windows 10 Voice Recorder and checking the audio quality of the microphone locally
- Then try playing a local audio file through the H570e and verify the speaker sounds good.
- Ensure the volume level is optimal; adjusting may even correct the issue
- Try a different application:Try another conferencing or audio application.Many applications even have a test mode to playback audio for testing purposes.
Some additional advanced steps:
- You can try adjusting the mic gain lower or higher by following these steps:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- The system tray (or "systray") is a section of the taskbars in the Microsoft Windows desktop user interface that is used to display the clock and the icons of certain programs so that a user is continually reminded that they are there and can easily click one of them.In Windows 10, it looks like this:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- Once you’ve opened “Recording Devices,” right click on the H570e microphone and select “Properties” and then “Levels”
- Lastly, adjust the Mic array slider higher and lower to reset the gain
- For Mac, (Placeholder)
- Enable/disable processing:Sometimes the audio processing in the conferencing application can interfere with headset performance.If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference
- If your audio problems persist, please contact technical support
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