If you are having difficulty establishing a connection between two computers for Flow, follow these steps:
- Check both systems are connected to the internet:
- On each computer, open a web browser and check the internet connection by navigating to a webpage.
- Check both computers connected to the same network:
- Open a CMD prompt/Terminal: Press Win+R to open Run.
- Type cmd and click OK.
- In the CMD prompt type: ipconfig /all
- Check and note the IP address and Subnet mask. Make sure that both systems are in the same Subnet.
- Ping the systems by IP address and make sure that ping works:
- Open a CMD prompt and type: ping <IP address> [Where the <IP address is the IP address of the other computer noted in step 2 above].
- Check that the Firewall & Ports are correct:
Ports used for Flow:
TCP 59866 UDP 59867,59868
- Check the port is allowed: Press Win + R to open Run
- Type wf.msc and click OK. This should open “Windows Defender Firewall with Advanced Security” window.
- Go to Inbound Rules and make sure LogiOptionsMgr.Exe is there and is allowed
- If you don't see the entry, it could be that one of your antivirus/firewall applications are blocking the rule creation, or you were initially denied access. Try the following:
- Disable the antivirus/firewall application temporarily.
- Recreate the firewall inbound rule by:
- Uninstalling Logitech Options
- Reboot your computer
- Make sure the antivirus/firewall app is still disabled
- Install Logitech Options again
- Re-enable your antivirus
Compatible Antivirus Programs
|Antivirus Program||Flow discovery & Flow|