Audio quality can be impacted by several factors including network performance, system, application, or the device itself. To ensure that the Connect is working properly, please follow these easy steps:
Some additional advanced steps:
- First of all, please make sure the video conferencing application has Connect selected for both the mics and speakerphone.
- Follow the steps under Connect Basic Troubleshooting
- Verify that the network or video conferencing service is not the cause of the video quality issues, by trying a local audio recording application like Windows 10 Voice Recorder and checking the audio quality of the microphone locally
- Then try playing a local audio file through the Connect and verify the speaker sounds good.
- Do you have the latest firmware for Connect?If not or if you’re not sure, you can download from http://support.logitech.com/en_us/product/conferencecam-connect-business/downloads and install onto device.The software tool will tell you if you already have the latest firmware installed.
- Ensure the volume level is optimal; adjusting may even correct the issue
- Try a different application:Try another video conferencing or audio application.Many applications even have a test mode to playback audio for testing purposes.
Some additional advanced steps:
- You can try adjusting the mic gain lower or higher by following these steps:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- The system tray (or "systray") is a section of the taskbars in the Microsoft Windows desktop user interface that is used to display the clock and the icons of certain programs so that a user is continually reminded that they are there and can easily click one of them.In Windows 10, it looks like this:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- Once you’ve opened “Recording Devices,” right click on the Connect microphone and select “Properties” and then “Levels”
- Lastly, adjust the Mic array slider higher and lower to reset the gain
- For Mac, (Placeholder)
- Enable/disable processing:Sometimes the audio processing in the video conferencing application can interfere with speakerphone performance.If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference
- Lastly, you could try the Connect in a different room and see if the performance changes.In particular, rooms with less reverberant surfaces (glass walls, tile or concrete floors, for example) may produce different results.This may not help with the room you are outfitting with Connect, but could inform if this is the issue.
- If your audio problems persist, please contact technical support
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