If you have plugged Connect into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

• Check your setup: Are all cables and connections plugged in tightly?
• Verify that the battery is fully charged or that the power plug is connected and the AC power adapter is plugged into an active wall outlet. (Before you use your ConferenceCam Connect for the first time, we suggest you fully charge it.) The LED on the ConferenceCam will glow orange while the battery is charging and the camera is not in use. When the battery is fully charged, the LED will turn green.
• Make sure the Connect is powered on, by touching the power button on the top.
• Try a different USB port: Sometimes a USB port on the host computer running the video conferencing software may have an issue
• Try a different computer: Does the Connect work fine on another system?
• If Connect is connected through a USB hub or extender, try plugging directly into USB port: Some external hubs or extenders may not have adequate power or specifications to support Connect.
• For Windows, open Device Manager to check that the Windows driver is properly installed
  • Device Manager in the Windows Operating Systems
  • You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon
  • Open “Imaging Devices” and confirm if Logitech Connect is listed. If not listed:
    • Try a different USB port
    • Check if Windows Update is enabled.
      • Windows Update is a Microsoft Service that automatically downloads and installs updates over the internet to the operating system.
      • You can access Windows Update by selecting the Windows start icon and typing in Windows Update in the search field. Windows Update settings are controlled by the Administrator of your system, so if you are working in a professional environment, you may need to contact your IT department. 
    • If Logitech Connect is listed but has a yellow exclamation point, then try the following:
      • In Device Manager, right-click on Connect/UNKNOWN device with the yellow exclamation icon, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Let me pick from a list of available drivers on my computer.
      • Check Show compatible hardware (if not checked), then select USB Video Device (not Logitech Connect), from the list.
      • Click Next.
      • NOTE: If a list of categories is shown instead, select Imaging Devices, then USB Video Device.
    • If Logitech Connect is listed without a yellow exclamation point, please then try the following to make sure the latest updated driver is installed:
      • In Device Manager, right-click on Connect device, and select Update Driver.
      • In the Update dialog, select Update Driver.
      • Select Search automatically for updated driver software
      • Select the Logitech Connect driver that is listed

• For macOS:
• Select the apple icon at the top left of the screen.
• Select “About this Mac” in the drop-down menu, and then “System Report” in the pop-up box.
• In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech Connect.”
• You may see Logitech Camera instead of Connect as the video device. In order to select Connect as your video device, select Logitech Camera. Unlike on a Windows computer, the webcam is labeled by the manufacturer name instead of the specific device name available within the USB descriptor.

 
If you have taken all these steps and still have an issue, you may have a faulty device or cable.  If you have another Connect and can try the cable from that device, we recommend trying that first, and if the problem persists, please contact technical support.