Getting Started - RoomMate – Logitech B2B Support

Setup Guidance | Troubleshooting

RoomMate is a video collaboration system that runs Logitech's CollabOS. For more information about CollabOS:

CollabOS Guide:

Click to launch our guide for CollabOS.

SETUP GUIDANCE

HARDWARE SETUP GUIDANCE

Can I connect a Keyboard and Mouse to my RoomMate?
Can I use the RoomMate remote control with Zoom Rooms in appliance mode?
Can RoomMate be used with interactive flat panel displays?
How do I power on/off the RoomMate?
How do I access RoomMate settings?
Can I use Logitech Swytch with RoomMate?

SOFTWARE SETUP GUIDANCE

How do I set up a Zoom Room with RoomMate?
How does the Rally system or MeetUp receive firmware updates when connected to the RoomMate?

TROUBLESHOOTING

HARDWARE TROUBLESHOOTING

RoomMate Hardware Support
RoomMate's remote control is not moving camera or functions are not working
How do I pair the RoomMate with the included remote control?

SOFTWARE TROUBLESHOOTING

How do I remotely manage RoomMate?
How can I get my Logitech RoomMate to recognize my audio device?
I’m having trouble updating CollabOS on RoomMate. How do I revert to a previous version of CollabOS?
How do I factory reset RoomMate?
How do I send a RoomMate bug report to Logitech?

Frequently Asked Questions

Windows

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Mac

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Other

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Business Support

Logitech Business Support

We are currently experiencing issues with Member Checkout for spare part purchases. When checking out, please select Guest Checkout or check out using PayPal options.

Getting Started - RoomMate

There are no FAQs for this Product

Please contact your local reseller or salesperson for details on spare part availability.

Setup Guidance | Troubleshooting

CollabOS Guide:

SETUP GUIDANCE

HARDWARE SETUP GUIDANCE

SOFTWARE SETUP GUIDANCE

TROUBLESHOOTING

HARDWARE TROUBLESHOOTING

SOFTWARE TROUBLESHOOTING

Make the Most of your warranty

Frequently Asked Questions

There are no Downloads for this Product

There are no Downloads for this Version.

Product Specific Phone Numbers

Main Phone Numbers

Logitech Business Support

We are currently experiencing issues with Member Checkout for spare part purchases. When checking out, please select Guest Checkout or check out using PayPal options.

There are no FAQs for this Product

Please contact your local reseller or salesperson for details on spare part availability.

Setup Guidance | Troubleshooting

CollabOS Guide:

SETUP GUIDANCE

HARDWARE SETUP GUIDANCE

SOFTWARE SETUP GUIDANCE

TROUBLESHOOTING

HARDWARE TROUBLESHOOTING

SOFTWARE TROUBLESHOOTING

Make the Most of your warranty

Frequently Asked Questions

There are no Downloads for this Product

There are no Downloads for this Version.

Compatible Product

Product Specific Phone Numbers

Main Phone Numbers